Privacy Policy

This Privacy Policy explains how SalesKnack (“we”, “us”, “our”), operated by Sami Khudair in Ottawa, Ontario, Canada, collects, uses, and protects your personal information when you visit salesknack.ca (the “Site”) or use our courses, coaching, and free resources (the “Services”). We are committed to handling your information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

By using the Site or Services, you consent to the practices described in this policy.

Information we collect

Information you provide

• Email address — when you download a free guide, subscribe to updates, or contact us.
• Order and billing details — when you purchase a course or coaching, including your name, email, and payment information (processed by our payment provider; see below).
• Communications — information you share with us by email or during a coaching session.

Information collected automatically

• Basic usage and device data such as IP address, browser type, pages viewed, and referring pages, gathered through standard server logs and any analytics we use.
• A theme preference (light/dark) stored locally in your browser. This never leaves your device.

How we use your information

• Deliver the free guide and any resources you request.
• Process and fulfill course purchases and coaching bookings.
• Send you related emails and, where you’ve opted in, marketing updates — you can unsubscribe at any time.
• Operate, maintain, secure, and improve the Site and Services.
• Comply with our legal obligations and enforce our terms.

Payments

Course and coaching payments are processed by third-party payment providers such as Stripe. Your full payment card details are handled directly by the provider and are not stored on our servers. Their handling of your information is governed by their own privacy policies.

Email and marketing

We use email marketing tools to manage subscriptions and send messages. Every marketing email includes an unsubscribe link, and you can opt out at any time. We do not sell your email address.

Service providers

We share personal information only with service providers who help us operate the Site and Services — for example, website hosting (Vercel), payment processing (Stripe), email delivery, and email/productivity services (Microsoft 365). These providers may process data outside of Canada, including in the United States, and are required to protect it.

Cookies and analytics

The Site may use cookies or similar technologies for essential functionality and, if enabled, privacy-conscious analytics to understand aggregate usage. You can control cookies through your browser settings; disabling them may affect some features.

Data retention

We keep personal information only as long as needed for the purposes described here or as required by law, after which it is deleted or anonymized.

Your rights

Under PIPEDA you may request access to the personal information we hold about you, ask us to correct it, or withdraw your consent to our use of it (subject to legal or contractual limits). To make a request, email sami@salesknack.ca.

Security

We use reasonable technical and organizational safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children’s privacy

The Services are intended for professionals and are not directed to children under the age of 16. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the “Last updated” date above.

Contact us

Questions about this policy or your personal information? Email sami@salesknack.ca.